Terms and Conditions

CONDITIONS OF SALE

Order Processing and Delivery
All orders are despatched by courier the next working day.

We always attempt to deliver to customers within the stated delivery time frame but cannot take responsibility for circumstances beyond their control that hinder or delay the order.

Payment Currency
All prices are denoted in Australia Dollars.

Payment Methods
We accept payments via VISA and MASTERCARD. Unfortunately we cannot accept AMEX and DINERS Credit Cards.

4. RETURNS POLICY

At AutoFocus we are committed to providing our customers with the best products and service.

Only products that are faulty or otherwise returnable under a statutory warranty, or a manufacturer's warranty will be accepted for return after 14 days. Freight costs will be factored in or waived accordingly.

Within 14 Days of Purchase

1. Products in Original Condition

As part of this commitment, we go beyond our legal requirements, by offering a 14 day return policy for products returned in their original, and undamaged packaging except those products sold on a "no return" basis.

If a refund is requested within this period a credit will be issued for the original purchase price of the product, less a 15 % restocking charge.

2. Dead On Arrival or Damaged In Transit

If your product is dead on arrival, damaged in transit, contact our Staff immediately upon receipt of the product. They can arrange to collect the goods for return transit.

We will test all products returned as "Dead on Arrival" or "Damaged in Transit".

If the product is defective we will provide a replacement.

If you return a product claiming it was dead on arrival, damaged in transit but we find the product is in full working condition, any defects or damage were caused after you took receipt of the product You will be invoiced a processing fee and any freight costs associated with the return, it will be returned to you after payment.

Outside 14 Days of Purchase

1. Return of Faulty Products, or otherwise under Statutory Warranty

Upon receipt of a product claimed to be faulty, where the fault cannot be observed by our internal testing, we will forward the product to the manufacturer or its authorised service centre or agent for assessment.

If the fault is not due to wear and tear or misuse, we will offer you a repair, replacement.

If the fault does not fit the above criteria and is not covered under the manufacturer's warranty, then we will provide you with a quote for the repair costs and ask you if you wish to proceed with the repair.

Once the product is returned to us, we will arrange return delivery of the product to you.

For products where the fault does not fit the above criteria and is not covered by the manufacturer's warranty, we will require payment of the manufacturer's service charges and any costs associated with processing of the return prior to returning the product.

2. Returns Procedure

To return a product purchased at AutoFocus, you will need to request a Return Authorisation (RA) Number by contacting or our staff.

You may also attend our office in Ormeau to discuss returning your product (please call to arrange a suitable time). AutoFocus will not accept goods for return which do not have a Return Authorisation Number issued in accordance with our Returns Policy.

3. Dead On Arrival or Damaged In Transit

If your product is dead on arrival, damaged in transit, contact our staff immediately upon receipt of the product. They can arrange to collect the goods for return transit.

We will test all products returned as "Dead on Arrival" or "Damaged in Transit".

If the product is defective we will provide a replacement.

4. To request a Return from AutoFocus:

Phone: 1800 108 218
E-Mail: contact@autohold.com.au

We will need the following information, before we can issue you with a Return Authorisation (RA) Number:

Name and contact details (original purchaser)
Invoice Number & date of invoice
Item Serial Number(s) where applicable
The number of items being returned
Reason for return

Please ensure that all products are suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.

Please do not write on or attach labels to the product being returned; otherwise, the return may not be accepted, as it will be deemed damaged.

A copy of the original packing slip, invoice, or other proof of purchase must be included with the returned product. The Return Authorisation Number should be clearly visible on the outside of the shipping carton and addressed to the following address (unless otherwise directed):

AUTOFOCUS
PO Box 499
Ormeau QLD 4208